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Course Outline
Introduction
ServiceNow Overview
- What is ServiceNow?
- ServiceNow features and tools
Preparing the ServiceNow Environment
- Setting up an MID Server System
ServiceNow Quick Start
- Navigating the ServiceNow user interface
- Working with ServiceNow docs and community
ServiceNow for End Users
- Implementing configurations
- Creating and maintaining reports
ServiceNow Service Management
- Working with Incident Management
- Working with Change Management
- Working with Configuration Management
Summary and Conclusion
Requirements
- A basic understanding of ITIL principles
Audience
- ServiceNow Users
7 Hours
Testimonials (4)
Professionalism and mastery of the subject by the trainer. The practical exercises were also great!
Mame - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
It was very technical oriented with many examples.
Zoltán - Training360 Kft.
Course - Application Performance Management (APM) - Focused on the Dynatrace® Software Product
Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.
Glenn Camacho - Hoegh Autoliners ROHQ
Course - ServiceNow for Administration
Knowledge, the rapport and the training style.