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Duration 14 hours
Course Outline
The nature and types of conflict. Types of conflicts due to the participants
The theory of conflict situations by Lewin.
The main source of conflict.
- resources
- differences in their goals
- interdependence of work
- differences in values or views
- organizational ambiguity
Conflicts of functional and dysfunctional
Distortion of perception occurring in conflict
The dynamics of conflict
- preceding phase
- challenge phase
- escalation phase
- phase of confrontation
Behavior style by mastering conflicts; appropriate behavior in the dispute. The consequences of a rigid application of various styles
Assertive and development use conflicts in the team's work. Assertive skills useful in resolving conflicts
The strategies used in conflict situations:
- I win - you lose
- you win - I shed
- without losing - the replacement of the conflict to cooperation
Conflict Management. The main methods and techniques of conflict resolution
- negotiations
- mediation
- arbitration
Working with emotions in conflict
Stress, coping in difficult situations
- the introduction of the anti-stress training
- relaxation methods - focusing
Creative principles of conflict resolution.
Effective communication as an essential tool for conflict management.
- barriers to communication and conflict resolution
- verbal and non-verbal
The use of negotiation techniques to resolve conflicts.
Summary of training
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2900 € + VAT*
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Testimonials (3)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
A lot of practical examples, practical approach to the topic, a lot of useful information, trainer is excellent
Irena
Course - Negotiation Skills
The interaction and the food are indeed engaging.
