Claude AI for Customer Support and Service Operations Training Course

A two-day course for developers who already use AI coding tools such as Cursor, Claude Code or Copilot. It covers delegating complete tasks to agents, building the personalisation stack (Rules, AGENTS.md, Skills, MCP, Agents), connecting and building MCP servers, running agents in parallel, and a structured agentic workflow. The material is tool-agnostic. It follows the Foundations course.

A two-day introduction to AI-assisted software development for people new to these tools, including those with little or no coding experience. It covers how the tools work, how to direct them with prompts, and how to apply them to common tasks: building a small project from scratch, working in an existing codebase, and reviewing the results. The material is tool-agnostic and applies to Cursor, Claude Code, Copilot and similar tools. It precedes the Agentic AI Development: Advanced Workflows course.

This 2-step training programme is designed for software delivery teams that want to integrate AI-assisted engineering workflows into their day-to-day activities using Claude Code.

This instructor-led, live training in Spain (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

Claude AI is an advanced language and reasoning system that supports structured data tasks, analytical workflows, and business intelligence augmentation.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to use Claude to accelerate data analysis, generate insights, and streamline BI processes.

After completing this training, attendees will be able to:

• Apply Claude to perform ad-hoc exploratory data analysis.
• Generate SQL queries, summaries, and transformations using natural language prompts.
• Use Claude to design dashboards, KPIs, and analytical views more efficiently.
• Interpret business data with enhanced accuracy through structured AI-assisted reasoning.

Format of the Course

• Instructor-led demonstrations and guided discussions.
• Hands-on exercises using real-world business datasets.
• Practical application of Claude within BI-focused scenarios.

Course Customization Options

• If customization is needed to align with your internal BI tools or workflows, please reach out to arrange a tailored version of this course.

This instructor-led, live training in Spain (online or onsite) is aimed at intermediate-level software developers and AI engineers who wish to integrate Claude AI into their applications, build AI-powered chatbots, and enhance software functionality with AI-driven automation.

By the end of this training, participants will be able to:

• Use the Claude AI API to integrate AI into applications.
• Develop AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for different use cases.

Claude AI is an advanced language model designed to support complex analytical, strategic, and organizational tasks.

This instructor-led, live training (online or onsite) is aimed at beginner-level project management and planning professionals who wish to use Claude AI to strengthen project design, documentation, communication, and long-term planning activities.

Upon completing this training, participants will gain the ability to:

• Create project documentation such as charters, briefs, and scopes using Claude AI.
• Analyze risks, constraints, and dependencies with AI-supported reasoning.
• Develop stakeholder communications and reporting outputs tailored to different audiences.
• Use Claude AI to support sprint planning, prioritization, and roadmap refinement.

Format of the Course

• Instructor explanations combined with guided demonstrations.
• Hands-on practice using real-world project management scenarios.
• Structured exercises applying Claude AI in a live environment.

Course Customization Options

• Custom scenarios, organization-specific templates, or industry-focused workflows can be integrated upon request.

This instructor-led, live training in Spain (online or onsite) is aimed at intermediate-level researchers, analysts, and knowledge workers who want to leverage Claude AI for processing large amounts of data, synthesizing information, and automating research tasks.

By the end of this training, participants will be able to:

• Use Claude AI for literature reviews and research synthesis.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in Spain (online or onsite) is aimed at beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in Spain (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

This intensive 2-day program is specifically designed for professionals who want to transition from using AI as a casual chatbot to integrating it as a core digital work partner.

The course blends strategic theoretical insights (fully aligned with the 2026 AI ecosystem) with a heavy practical component featuring 9 hands-on exercises applied directly to the participants' real business contexts.

• Day 1 (In-Person): Mastering the Anthropic Ecosystem. Focuses on advanced prompting techniques, profile personalization (Custom Instructions), and leveraging persistent workspaces (Projects, Artifacts, Skills) to manage internal knowledge bases.
• Day 2 (Online): Automation and Ecosystem Integration. Focuses on running Claude in the background via Cowork features, the MCP (Model Context Protocol) ecosystem, and seamless, native integration with the Microsoft 365 suite (Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive).

Claude Code is not a code-completion tool — it is a terminal-native development agent that reads your codebase, plans multi-step changes, runs tests, and drives tasks from a single instruction to a working result. This one-day workshop gives participants structured, hands-on experience: configuring Claude Code for real projects, writing delegations that produce reviewable results, using CLAUDE.md as a persistent project memory, and connecting internal tools via the Model Context Protocol.

This instructor-led, live training in Spain is aimed at intermediate-level developers who wish to take a project from idea to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively with a CLAUDE.md.
• Scaffold an application and integrate data and a CMS.
• Build tests and run QA with subagents.
• Set up automated deployment to Vercel or Cloud Run.

This instructor-led, live training in Spain (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in Spain (online or onsite) is aimed at beginner-level business professionals, customer support teams, and tech enthusiasts who wish to understand the fundamentals of Claude AI and leverage it for business applications.

By the end of this training, participants will be able to:

• Understand Claude AI’s capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows with conversational AI.
• Enhance customer engagement and support using AI-driven solutions.