Customer Discovery for Product Teams Training Course

Business Analysis is the process of examining, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the process of managing organizational changes and designing new business solutions. Business analysis ensures that technological, process-related, or organizational solutions meet business goals and needs. It is crucial for the effectiveness of projects and organizational changes by ensuring that the introduced solutions are appropriate, feasible, and fully aligned with business requirements.

This workshop is designed for experienced Business Analysts, Product Owners, and User Researchers who want to master advanced techniques that drive real business value. Through hands-on exercises and practical tools, participants will learn to analyze complex data, optimize processes, engage stakeholders, and translate strategy into action using OKRs. By the end, they’ll have a clear toolkit to boost impact and deliver measurable results.

Learn to excel as a business analyst in Agile environments. This training in Spain covers Scrum roles, backlog management, and effective collaboration with Product Owners. Build practical skills through mock projects and hands-on exercises tailored to real-world development scenarios.

This instructor-led, live training in Spain (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

 

This instructor-led, live training in Spain (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This course provides an expert introduction to the newly enacted Accessibility Law and equips developers with the practical skills to design, develop, and maintain fully accessible applications. Starting with a contextual discussion on the law's importance and implications, the course quickly shifts to hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in Spain (online or onsite) is aimed at intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

This instructor-led, live training in Spain (online or onsite) is aimed at persons who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Create a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

This instructor-led, live training in Spain (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation.

By the end of this training, participants will be able to:

• Understand and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Ideate, prototype, and test solutions iteratively.
• Apply design thinking frameworks in real-world projects.

An applied training in Spain that helps insurance professionals apply AI, data, and InsurTech trends to modernize operations and customer engagement, using workshops, case studies, and practical exercises to build digital strategies for a rapidly evolving industry.

This instructor-led live training in Spain covers practical Requirements Engineering concepts, elicitation techniques, and documentation methods. It provides extensive exam preparation to help participants master the IREB CPRE syllabus and pass the Foundation Level certification.

This instructor-led, live training in Spain (online or onsite) is aimed at intermediate-level UX/UI designers and front-end developers who wish to utilize Multimodal AI to design and implement user interfaces that can understand and process various forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that improve user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Utilize multimodal data to create adaptive and responsive UIs.
• Understand the ethical considerations of user data collection and processing.

     

This instructor-led, live training in Spain (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.

In Spain, this UX Design course covers key principles, user research, personas, and information architecture. Learn visual design, prototyping, and usability testing to master essential tools. Earn BCS certification by mastering nine syllabus areas and applying real-world design solutions.