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Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette in hospitality
- Importance of etiquette in customer service
- Historical perspectives and evolution of formal etiquette
The Art of Hosting
- Roles and responsibilities of a host
- Preparing for guests
- Welcoming guests
Dining Etiquette and Table Manners
- Understanding table settings
- Use of cutlery and glassware
- Napkin etiquette
- Appropriate behavior at the table
- Handling special dining situations
Professional Serving Techniques
- Serving and clearing procedures
- Plate handling and presentation
- Managing multi-course meals
- Wine and beverage service
Special Event Management
- Planning and organizing formal events
- Coordinating with other staff and departments
- Handling unexpected situations and guest requests
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences
- International dining etiquette
- Adapting service to diverse clientele
Communication and Interpersonal Skills
- Effective communication with guests and team members
- Body language and professional appearance
- Handling complaints and difficult situations
Summary and Next Steps
Requirements
- Foundational understanding of hospitality services, roles, and responsibilities
Audience
- Hospitality staff
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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Testimonials (2)
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TAIATU CRISTI IONUT
Course - Customer Care Academy
the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.
