Course Outline
Introduction
Overview of Emotional Intelligence
- Main components
- Developing competencies
Managing Emotions to Enhance Work Performance
- Self-awareness: measuring your EQ
- Communication styles
- Self-regulation methods
- Creating a plan to raise your EQ
Reading Other People's Emotions
- Empathy and active listening
- Non-verbal communication
- Handling sensitive situations
Developing Emotional Intelligence in Teams
- The ideal team player
- High performing teams
- Giving and receiving feedback
- Assessing your team: Team EQ checklist
Working With Others in a Team
- Creating shared goals
- The DISC behavioral styles
- Assessing your behavioral style and preferred style
- Participation and collaboration
Using Emotional Intelligence in Difficult Situations
- Change management
- Conflict in teamwork
- The equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others (motivate, inspire, encourage, and evaluate)
- Managing relationships with colleagues
- Building team emotional resilience
Summary and Conclusion
Requirements
- Working in a team within an organization
Audience
- Teams at all levels across an organization
- Cross-functional teams
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (3)
His teaching methods.
Rodney Wangalia
Course - Emotional Intelligence (EQ)
It was very informative.
Christopher
Course - Emotional Intelligence (EQ)
It was nice to know more about EQ