Course Outline
1. Introduction to the issues of communication
- Communication process and its stages
- The importance of verbal and non-verbal communication
- Techniques and tools for effective communication.
- Direct communication and communication using the media: telephone, e-mail, instant messaging
2. Principles of effective communication as an essential element in effective contacts in the organization
- Self-analysis of one's own style of communication
- Communication errors, their correction and avoidance
- Communication barriers
- Stages of creating an interpersonal contact
3. Effective conversation
- Shaping your own image as the sender and recipient of the message
- Assertive response to objections to criticism and praise
- Recognizing and avoiding communication barriers, active listening as a tool of effective communication recognizing and coping factors disrupting listening and understanding statements
- The art of asking questions
- Psychological mechanisms and techniques of exerting influence
4. Intercultural aspect of communication
- Basics of proximics - distance in communication
- Formulating messages in intercultural contacts
- Self expression and intercultural perception
- Cultural reading of messages
- Cultural attitudes in everyday communication and negotiations
- Making decisions in the cultural aspect
5. Basic principles of intercultural communication
- Contact-oriented cultures
- Principle-oriented cultures
- Propartner and pro-trading cultures
- Ceremonial and non-ceremonial cultures
- Monochrome and polychronic cultures
- Does "a" always mean "a"? -hidden assumptions and concealed expectations in communication with representatives of particular cultures
6. "Contractor's instruction manual" - what to do, what rather not and a total "faux pas"
- Western European Cultures
- Cultures of the former USSR states
- American culture
7. Summary
Requirements
The course is general in nature and participation in it does not require specialist knowledge
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3200 € + VAT*
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Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes