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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Exploring the parallels and distinctions between Leadership and Management. Defining the qualities of an Outstanding Leader;
  • Identifying the traits of an Outstanding Manager?
  • Various Management Styles
  • The Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building High-Performing Teams

  • Defining what constitutes a Team?
  • The phases of Team Development
  • How can a manager impact the phases of Team Development…?

Performance Oversight

  • Establishing Objectives
  • Overseeing Individual Performance
  • Coaching to Enhance Performance n
  • Delegation Strategies
  • Utilising Feedback as a Performance Management instrument

Implementing Change Effectively

  • Why Change succeeds (or fails)
  • The 9 fundamental principles of change n
  • The emotional responses to change n
  • Resistance to change – and the potential advantages of resistance n

Negotiating for Optimal Outcomes

  • Communication within Negotiations n
  • The value of Effective Presentations n
  • Diverse Negotiating Approaches n
  • Evaluating Different Strategies n
  • Establishing Rapport n
  • The 3-stage Negotiating Process n

Resolving Conflict

  • What triggers conflict?
  • The Stages of Conflict Resolution n
    • Comprehending the Conflict n
    • Understanding your position / the other party’s position in the conflict n
    • Resolving the Conflict n
  • Kilmann’s Five Conflict-Handling Modes – and their practical application n
  • Bridging the Gap n

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 1450 € + VAT*

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