Project Management Training in Bilbao

Procurement Management for Construction Materials is the discipline of planning, sourcing, and overseeing material purchases to ensure timely and cost-effective delivery for construction projects.

This instructor-led, live training (online or onsite) is aimed at construction and procurement professionals with limited or emerging experience in material procurement who wish to optimize construction sourcing processes.

By the end of this training, participants will be able to:

• Understand the procurement lifecycle in the context of construction projects.
• Plan material purchases aligned with project timelines and specifications.
• Evaluate and manage vendors and supplier relationships effectively.
• Implement controls and tracking mechanisms for construction inventory.

Format of the Course

• Interactive lecture and discussion.
• Hands-on planning using procurement documentation and tools.
• Guided case studies focused on real construction sourcing challenges.

Course Customization Options

• To request a customized training for this course based on your organization’s construction sourcing policies, please contact us to arrange.

Construction Project Management is the practice of applying structured methodologies to the planning and execution of civil works projects, with emphasis on construction-specific constraints and timelines.

This instructor-led, live training (online or onsite) is aimed at professionals with limited or emerging experience in construction project coordination who wish to apply project management techniques tailored to the construction industry.

By the end of this training, participants will be able to:

• Apply project management principles to construction-specific milestones and deliverables.
• Use scheduling tools and methods to manage deadlines and resource constraints.
• Navigate the regulatory and logistical elements unique to construction projects.
• Monitor and control construction progress effectively.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of project management tools in civil construction scenarios.
• Guided exercises focused on timeline, budget, and quality control.

Course Customization Options

• To request a customized training for this course based on your organization’s construction project types, please contact us to arrange.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level to advanced-level program and project managers who wish to master MSP® principles, governance themes, and transformational flow.

By the end of this training, participants will be able to:

• Understand the MSP® principles, governance themes, and transformational flow.
• Apply MSP® best practices to real-world program management.
• Align program objectives with organizational strategy.
• Manage risk, stakeholders, and benefits within a program.
• Prepare for and pass the MSP® Foundation & Practitioner exams.

This instructor-led, live training in Bilbao (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This instructor-led, live training in Bilbao (online or onsite) is aimed at beginner-level end users who wish to improve their project management and task tracking efficiency.

By the end of this training, participants will be able to:

• Understand the basic functionalities of Smartsheets.
• Learn how to navigate and customize Smartsheets to manage tasks, projects, and workflows effectively.
• Gain hands-on experience creating and managing sheets, reports, and dashboards.
• Collaborate with team members using Smartsheets for real-time project tracking and management.

This instructor-led, live training in Bilbao (online or onsite) is aimed at advanced-level professionals who wish to tailor ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

By the end of this training, participants will be able to:

• Customize ClickUp’s workspaces, views, and templates for business operations.
• Develop and optimize workflows for process management.
• Implement advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyze process efficiency using ClickUp reporting.

This instructor-led, live training in Bilbao (online or onsite) is aimed at beginner-level project managers who wish to use Asana to manage their organization's projects and processes.

By the end of this training, participants will be able to:

• Build their first project in Asana, which they can immediately apply to their work.
• Learn best practices in project management, enabling them to manage projects more effectively.
• Learn effective methods for setting goals and priorities, helping them to focus more on what is important to achieve desired results.
• Discover how to summarize work with the team, reflect on failures and mistakes, and implement improvements.
• Learn how to save several hours a week using templates and automation available in Asana and integrations with other platforms.
• Learn to analyze bottlenecks in projects through Asana’s statistics and reports, enabling more efficient project management.
• Discover how to create an environment in Asana to streamline operations and communication within the team so that no important information or actions are missed.
• Enhance their time management, project management, and team management skills, allowing them to act more effectively as a leader.

This instructor-led, live training in Bilbao (online or onsite) is aimed at advanced-level professionals who wish to leverage ClickUp for managing large-scale projects, cross-functional collaboration, and enterprise-wide efficiency.

By the end of this training, participants will be able to:

• Implement ClickUp at an enterprise scale with best practices.
• Structure workspaces, spaces, and projects for large teams.
• Leverage advanced reporting and dashboards for executive insights.
• Automate workflows and integrate ClickUp with enterprise systems.
• Enhance governance, compliance, and security within ClickUp.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level project and programme managers who wish to learn the fundamentals of the framework to embed MSP within a programme lifecycle.

By the end of this training, participants will be able to:

• Understand the MSP® principles, governance themes, and transformational flow.
• Apply MSP® principles to manage programmes effectively, including stakeholder engagement, governance, leadership, and risk management.
• Enhance skills in planning, executing, and closing programmes while managing risks and ensuring quality.
• Learn how to align programmes with organizational strategy and ensure that the benefits are realized.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level professionals who wish to enhance workflow efficiency by leveraging ClickUp’s automation and integration features.

By the end of this training, participants will be able to:

• Understand ClickUp’s automation capabilities and use cases.
• Create and manage automations to streamline workflows.
• Integrate ClickUp with third-party tools like Slack, Google Drive, and Zapier.
• Set up triggers, conditions, and actions for automated task management.
• Optimize team collaboration through automation and integrations.

This instructor-led, live training in Bilbao (online or onsite) is aimed at beginner-level project managers, team leaders, and team members who wish to learn the basics of Microsoft Planner and how to use it to organize and manage teamwork with intuitive, collaborative, visual task management.

By the end of this training, participants will be able to:

• Set up and use Microsoft Planner.
• Create and manage tasks with details and attachments.
• View and organize tasks with boards, charts, and calendars.
• Collaborate with team members using chat, email, or Teams.
• Integrate Microsoft Planner with other Microsoft 365 apps and services.

This instructor-led, live training in Bilbao (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to enhance their Jira skills by learning how to integrate and utilize the Xray plugin, manage user roles and permissions, optimize data imports, and effectively handle storage management.

By the end of this training, participants will be able to:

• Integrate and configure the Xray plugin for test management.
• Manage Jira user profiles and assign appropriate roles and permissions.
• Efficiently import data into Jira following best practices.
• Optimize Jira storage usage and implement data management strategies.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level Jira administrators who wish to learn how to use Jira Service Management efficiently.

By the end of this training, participants will be able to:

• Learn and understand the fundamentals of Jira Service Management.
• Set up and configure a service desk and manage requests.
• Manage Jira Service Management backend and integration.

This instructor-led, live training in Bilbao (online or onsite) is aimed at expert-level developers who wish to demonstrate their knowledge and skills in applying Scrum to software development projects.

By the end of this training, participants will be able to:

• Gain a solid understanding of the Scrum framework, its values, and principles.
• Learn how to integrate DevOps practices with Scrum to support continuous integration, continuous delivery, and automation.
• Apply Scrum principles and practices in real-world software development scenarios and case studies.
• Prepare for the Professional Scrum Developer™ Certification.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level project managers who wish to learn how to use Oracle Primavera Cloud to effectively create, manage, and track projects.

By the end of this training, participants will be able to:

• Understand Primavera Cloud's interface and capabilities.
• Create, manage, and track project schedules effectively.
• Understand resource allocation and optimization techniques.
• Learn to identify, analyze, and mitigate project risks.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level professionals who wish to optimize team collaboration using ClickUp’s advanced features.

By the end of this training, participants will be able to:

• Set up and manage collaborative workspaces for teams.
• Leverage ClickUp’s advanced task management features for team coordination.
• Improve team communication using ClickUp’s built-in tools.
• Utilize ClickUp’s reporting and dashboards for team performance tracking.
• Automate workflows to streamline team processes.
• Integrate ClickUp with other collaboration tools.

This instructor-led, live training in Bilbao (online or onsite) is aimed at project managers who wish to successfully manage a project with the help of Oracle Primavera P6 project management solution.

By the end of this training, participants will be able to:

• Understand the Primavera P6 interface.
• Create and control a project schedule.
• Add, organize, and manage project activities.
• Track and monitor the progress of the entire project lifecycle.
• Create a custom project status report.

This instructor-led, live training in Bilbao (online or onsite) is aimed at product owners who wish to gain knowledge of advanced techniques for successful product ownership in dynamic and challenging environments as a Professional Scrum Product Owner II (PSPO II).

By the end of this training, participants will be able to:

• Understand advanced strategies for maximizing the value delivered by the product and prioritize effectively in complex situations.
• Apply refined backlog management techniques to ensure the team works on the most valuable items, and collaborate with stakeholders to refine and split user stories.
• Engage with diverse stakeholders, manage their expectations, and effectively incorporate their feedback into the product development process.
• Gain insights into scaling Scrum, managing multiple Product Backlogs, and coordinating efforts in larger product development environments.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level project managers who wish to create, execute, and manage forms in Jira effectively.

By the end of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

This instructor-led, live training in Bilbao (online or onsite) is aimed at intermediate-level business analysts who wish to learn the tools and techniques of business analysis and to prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This instructor-led, live training in Bilbao (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamentals of ClickUp for task and project management, as well as personal productivity.

By the end of this training, participants will be able to:

• Navigate ClickUp’s interface and workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views like List, Board, and Calendar for better organization.
• Apply productivity features such as priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

Solution Architecture and Project Management in Software Projects is a practical course that bridges the gap between project execution and architectural thinking, helping participants understand how architectural decisions align with project goals and delivery success.

This instructor-led, live training (online or onsite) is aimed at intermediate-level professionals who wish to better understand the architectural aspects of software and systems projects and how they interact with project phases, methodologies, and business drivers.

By the end of this training, participants will be able to:

• Understand how architecture fits within the project lifecycle and methodology choices.
• Differentiate between requirement types and translate them into design structures.
• Interpret and use modeling frameworks such as C4, UML®, and Archimate®.
• Participate in architectural discussions and review processes with confidence.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Who should attend?

This 2 day course is suitable for any IT professionals who are interested in implementing Iterative Agile and Scrum methodologies to manage software development. This course is particularly suited to project managers, team leaders, developers and customers of software development wishing to have a stake holding in the development process.

This course is also known as SCRUM awareness training.

Who should attend?

This course has been created for managers, executives and other decision makers who want to know how to calculate the benefits of implementing the methodology or want to understand what their team is doing.

It is also suitable for customers of software development wishing to have a stake holding in the development process.

This course is for: Product owners, managers, or anyone interested in Agile planning and estimating techniques.

The course, Scrum Product Owner (SPO), utilizes a combination of presentations, discussions, and hands-on exercises explaining and demonstrating through practice. It illustrates what it is like to take on the role of an Agile team. The course covers all aspects of a product owner's involvement in an Agile product's life-cycle, such as gathering requirements rapidly, writing user stories, estimating story points, tracking, release planning, reporting, forecasting, scaling, and so on.

This course has been created for test managers, quality assurance staff, testers, software developers, project managers and management in order to explain how the Agile project management frameworks (notably SCRUM) deal with testing.

At the end of the course, each of the delegates will design and execute a test plan for a sample application (it can be an actual client application if available)

Domain Driven Design (DDD) is an approach for handling complex behaviors when developing software.

Target group:

IT Director, Project Manager, Technical Team Leader, Analyst, Software Developer, Tester

Learning objective:

The purpose of this training is to acquire knowledge and practice of the workshops  aspects of Kanban and Agile foundations.

Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
 
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
 
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.

What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service

Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation

This instructor-led, live training in Bilbao (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects.

It combines the worlds of product design and software design.

This two-day course teaches teams who are part of an Agile Release Train (ART) how to work in an Agile environment using Scrum, Kanban, and XP. The teams will learn how to become Agile Teams, build their backlog, and plan and execute iterations. Agile teams learn about their ART and their role in it, planning, executing, and improving with other teams.

This class prepares teams to run a Program Increment (PI), including all meetings at the Team and Program level with a specific focus on the upcoming PI planning. Attending the class prepares participants to take the exam and become a certified SAFe® Practitioner (SP).

After this course, you should be able to:

• Apply SAFe to scale Lean and Agile development in your enterprise

• Know your team and its role on the Agile Release Train

• Know all other teams on the train, their roles and the dependencies between the teams

• Plan iterations

• Execute iterations, demo value, and improve your process

• Plan Program Increments

• Integrate and work with other teams on the train

Learn about project planning and related activities to ensure the successful management of your projects.

Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas requiring modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.

Through this 3-day workshop, 21 hours, participants will learn how to manage projects more efficiently, ensuring  the projects are delivered on time and within budget according to their scope statement. Participants will identify their strengths and weaknesses as Project Managers; gain skills in initiating, planning, executing, controlling and evaluating their projects.

Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?

Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.

If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.

This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.

Learning Outcomes

This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.

Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”

Who Should Attend

This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:

• Senior Management Positions (CxO)
• Program and Project Managers
• Product Managers, Product Owners and Business Analysts
• Scrum Team Members
• Scrum Masters, Team Leads and Change Agents
• Product & Software Developers & Testers
• Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
• Other roles such as HR and Finance professionals

This instructor-led, live training in Bilbao introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led, live training in Bilbao introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Bilbao (online or onsite) walks participants through the deployment of a JIRA instance. Participants will learn the advanced usage of JIRA, JIRA installation, configuration, upgrading and migration, how to customize JIRA for their projects, add, manage and assign users, groups and project roles, configure and manage dashboards, define emails and notifications, apply JIRA security schemes, manage JIRA permissions, perform JIRA troubleshooting, install and customize JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Have an in-depth understanding of JIRA administration.
• Customize JIRA based on their own business needs.
• Define JIRA emails and notifications.
• Manage and assign users, groups, project roles.
• Manage JIRA permissions and security schemes.
• Perform JIRA troubleshooting.
• Deploy and customize JIRA service desk.

Through this 1-day workshop, participants will learn how to manage projects more efficiently, ensuring  the projects are delivered on time and within budget according to their scope statement. Participants will identify their strengths and weaknesses as Project Managers; gain skills in initiating, planning, executing, controlling and evaluating their projects.

JIRA Software is a powerful tool for Project Management and people tend to focus more on the tool than the method itself.

This instructor-led, live training introduces the participants to the power of Jira and Confluence, working together to serve the only purpose of helping the team to deliver successfully the product / project. The team will learn how to properly use these tools to be more efficient handling User Requirements, Testing, Communication, centralized in one place.

Will be studied JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence linkage, reporting, important fields and custom fields, issue types, screen & filtering.

By the end of this training, participants will be able to:

• Create a Scrum or Kanban project
• Configure Jira to manage the project properly
• Manage issues effectively
• Build the necessary screen to handle issue types
• Create workflows and boards, and understand their interaction
• Perform basic and advanced searches and analysis
• Generate and review reports necessary for the team and the management

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

In this instructor-led, live training, participants will learn how to use Jira to implement a Kanban approach to Agile within their organization.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Use Jira to create and manage a Kanban project
• Customize Jira to fit the needs of their organization
• Perform basic and advanced searches and analysis
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Bilbao (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to develop their capabilities in project planning, initiation, and delivery to achieve consistent and sustainable results.

By the end of this training, participants will be able to:

• Develop a deeper understanding of the principles governing effective and efficient project management processes.
• Build techniques for high-level capabilities to tackle challenges in project transitions and changes.
• Apply project management methodologies to daily tasks for improved outcomes and sustainable results.
• Appreciate realistic project management approaches to secure project success.

This instructor-led, live training in Bilbao (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

ITIL 4®  Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4®  Foundation equips candidates with:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4® 
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL practices described in ITIL 4®  will maintain the value and importance provided by the current ITIL®  processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4®  Foundation for:

ITIL 4®  Foundation is suitable for individuals who require a basic understanding of the ITIL®  framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL®  and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4®  continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

This instructor-led, live training in Bilbao (onsite or online) is focused on the application of advanced Scrum principles, facilitation, coaching, leadership techniques, and agile product delivery strategies. It also prepares participants to take the Scrum Master II (PSM II) certification exam through targeted exercises and a sample test.

By the end of this training, participants will be able to:

• Deepen their mastery of the Scrum framework and its principles.
• Effectively facilitate Scrum events and coach agile teams.
• Drive continuous improvement and deliver business value through agile practices.
• Apply leadership, mentoring, and self-management techniques in team settings.
• Confidently prepare for and pass the PSM II certification exam.

This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals. 

Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a fast-paced disruptive world. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking into the entire IT organization as the basis of a DevOps culture.

Author training to prepare for the PMP® exam (Project Management Professional®) Each training participant receives a certificate of completion PMP-Prep training (35 hours)
Target group:

• Experienced project managers willing to improve theirs qualifications and confirm them internationally the world with the prestigious Project Management certificate Professional - (PMP®)
• Less experienced project managers and members project teams wishing to expand their knowledge and project management skills
• Middle and senior managers, willing expand your competences in management and supervision projects
• People who have experience in project management and want to improve their competences.

Training objectives:

• Comprehensive preparation for obtaining a certificate Project Management Professional (PMP®) via for systematizing the possessed knowledge, about getting acquainted with the specifics of the PMP® exam
• Fulfillment of the formal exam admission condition PMP®, i.e. obtaining 35 of the so-called contact hours
• Getting to know the practices, techniques and tools of project management

Form of classes:

• Presentations of project management issues
• Questions and quizzes related to PMP® exam topics
• PMP® certification question style questions and analysis

Upon completing the training, participants will be capable of independently managing, optimizing, and customizing JIRA in a corporate environment.